The purpose of the Assistant Branch Manager II is to support an environment that delivers an exceptional experience for both members and associates.
This role is directly responsible for the success of the branch by assisting the branch in meeting and exceeding member expectations and supporting a member-focused culture.
This includes guiding all aspects of branch operations, assisting with growth of deposits, loans, and service ratio of the branch.
A significant degree of creativity, data analysis and problem-solving skills are required to effectively provide solutions to member issues.
With moderate budgetary responsibilities, this role provides superior service, drives associate staffing & development plans, ensures compliance and credit union standard, drives internal branch growth and service and executes lobby engagement.
This position has very limited supervision of work and communicates, interacts and collaborates effectively to provide exceptional member service.
In addition, the ABM II, selects, trains, develops and completes performance appraisals and development plans for staff.
The ABM II also ensures compliance through the adherence of all credit union policies & procedures and accuracy of staff’s work, demonstrates and fosters a consultative sales culture with members and staff, influences, educates and connects branch associates, partners, and members to technology.
This position may provide coverage, as needed for other departments and/or functions that are within the scope of this position.
SKILLS:
Decision making requires analytical ability, judgment and ingenuity
Courtesy, tact and diplomacy are essential elements to this job
Excellent communication and interpersonal skills
Advanced consulting ability
Strong ability to coach and develop individuals by equipping associates with the tools, knowledge and opportunities that they need to fully develop themselves personally and professionally
Ability to demonstrate empathy
Advanced organizational and time management skills
Advanced financial problem-solving and analytical skills
Familiarity with PCs and applicable software
PREFERENCES:
None
CORE COMPETENCIES:
Effective knowledge
Accountability and self-management
Teamwork and leadership
Communication
Innovation and problem-solving
WORKING CONDITIONS/PHYSICAL DEMANDS:
Ability to communicate effectively in English, both orally and in writing
Ability to receive information and hear sounds at normal speaking levels under normal conditions in the branch
Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
Sufficient manual skill for operation of PC keyboard and other standard office equipment.
Ability to stand or sit for extended time periods
Ability to work extended evening and weekend hours and to travel to other locations to provide extended hours coverage
Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.
35(c)
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