Mobile Expert
T-Mobile Premium Retailer – Wireless Vision
Do the hottest new tech trends excite you? Do you naturally make connections with people everywhere you go? Then a Mobile Expert role with Wireless Vision would be a perfect fit for you.
In this role, you will represent the T-Mobile brand and meet customers’ wireless needs.
As a member of the store team, you will work as a team to meet both personal and company goals!
Your Talents:
* Provide exceptional customer service to individuals visiting Wireless Vision store, including greeting customers, answering phones and assessing their needs.
* Exceed monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts to identify revenue opportunities, and excelling in quality metrics.
* Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location.
* Assist with all functions within a retail store in compliance with Wireless Vision policies and procedures.
* Work with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
* Complete accurate paperwork and transactions according to company policies and procedures.
* Share customer experience with the rest of your team, including Management.
* Ensure maintenance of store appearance, back room, restrooms and individual work area according to the retail store standards.
* Assist customers with service activations, changes and bill payments, respond to billing inquire equipment replacement, sell accessories and process price plan changes and upgrades.
* Build customers confidence by making their experience comfortable and simple while meeting their needs.
* Engage in service selling and right fitting the customer with the appropriate total technology solution.
* Assist in other tasks, duties, or projects as assigned by management.
Your Experience:
* Minimum of 6 months experience in retail or another environment with a strong customer focus.
* Professional, energetic and positive attitude.
* Excellent written and verbal/interpersonal communications skills.
* Flexible scheduling availability.
* Completed High school diploma/GED.
* Bilingual preferred in certain locations.
* Must be able to stand for long periods of time (up to 9 hours) on the sales floor.
* Must be able to move and/or lift up to 25 pounds.
What We’ll Offer:
* Competitive paid time-off program
* Medical, dental and vision benefits
* 401k match
* Phone service discounts
* Development and growth opportunities
Wireless Vision is an Equal Employment Opportunity Employer and a Drug Free Workplace
Job Types: Full-time, Part-time
Pay: $12.
00 - $16.
00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Shift:
* Day shift
* Evening shift
* Morning shift
* Night shift
Weekly day range:
* Monday to Friday
* Weekends as needed
Experience:
* Customer service: 1 year (Preferred)
* Commission Sales: 1 year (Preferred)
* Wireless sales: 1 year (Preferred)
Work Location: In person
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